The Consumer Rights Act 2015: what it means for your business

On 26 March 2015 the new Consumer Rights Act (the “Act”) was passed. The majority of its provisions came into force on 1 October 2015[1].

The Act is both an overhaul and consolidation of existing UK consumer law. Its effect is to change the way businesses must operate when trading with consumers.

New statute – why?

Before the Act, the law covering consumer contracts was largely governed by ‘old’ law, such as the Sale of Goods Act 1979 (“SGA”) and the Unfair Contract Terms Act 1977 (‘UCTA’), much of which did not anticipate technological advances or changes in consumer behaviour over the last 30 years. The Act consolidates consumer law in one place and introduces new, relevant concepts such as provisions covering the supply of digital
content.

Who is affected?

Any business which sells or supplies goods, services and/or digital content to consumers.

Read more about the key areas of change in our full update:
Consumer Rights Act 2015: what it means for your business