Conduct Risk

It is fundamental that any supplier in Lender Services embraces and understands Conduct Risk.

At Hamlins we have an embedded Conduct Risk culture which is led by senior management. We have a strong framework and a clear Conduct Risk appetite which is supported by robust policies and procedures. All our staff are regularly trained on it and complying with it forms both part of their contractual obligations and their performance assessment.

All Conduct Risk MI is reviewed by senior management and our Conduct Risk Committee meets weekly to review findings and take necessary action. This is all evidenced in our Conduct Risk dashboard. We operate a continuous improvement process reviewing what we do to ensure we continue to maintain our service delivery but ensuring the customer journey is at the core of what we do.

Our service delivery is supported by comprehensive processes and procedures which are backed up by our robust Quality Control and Assurance measures all of which are constantly monitored by our dedicated Conduct Risk and Quality Assurance manager.

Any client can be assured that every service we provide has at its heart the best Customer Outcome.