Jamie Smith is the Head of the Information Technology.
As Head of IT, Jamie is responsible for aligning IT strategy with the requirements of the firm and our clients. Specialising in document, case and practice management systems, Jamie’s pragmatic approach allows him and his team to deliver solutions to support the high calibre service we provide to our clients.
As a keen advocate of best of breed solutions, and with a strong background in system design and development, Jamie has been able to provide an innovative approach to meeting the firm’s specific business needs, with a number of successful projects to his name, delivering additional value to our ongoing IT investment, and ensuring that we maintain high levels of technology in keeping with a modern legal practice.
Managing a team covering helpdesk, training and development, Jamie has at his disposal a number of high calibre IT technicians who pride themselves on resolving support issues in a timely and professional manner.
With over 20 years’ experience in the legal IT sector, Jamie has overseen many changes in how the firm uses technology to service its clients. On joining the firm in 2001, Jamie’s first notable project was the introduction of matter centricity and the in-house development of a document management system. This set the foundation for the later implementation of the market leading iManage Worksite system, which the firm continues to use today.
Jamie has also implemented several other key legal systems, including SolCase, VisualFiles, BigHand, HighQ and is currently over-seeing the implementation of a new practice management system.
Jamie also has extensive experience within other areas of IT, including server and desktop operating systems and applications, virtualisation, telephony, mobile solutions and cyber security. He is also responsible for maintaining our disaster recovery and business continuity plan, ensuring that the firm is able to provide client services with the minimum of disruption.
On occasion, Jamie has been called upon to provide expert witness testimony for high profile cases, as well as general guidance and advice for our clients and business partners.
Having played a key role during the merger of Graham and Oldham with Bankes Ashton in 1998, forming Ashton Graham Solicitors, Jamie moved on to Paisner & Co in September 2000 as Senior Developer, during which time he headed up development of their Microsoft Office, document management and intranet systems in preparation for their merger with Berwin Leighton.
In April 2001, Jamie was appointed IT Manager for Hamlins Solicitors.
After gaining a BA (Hons) in Business Information Systems from Leicester University in 1996, Jamie’s career started shortly after as IT Manager for Graham and Oldham Solicitors in Ipswich.